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FAQ
Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at ubenio12@gmail.com
- We ship from our partnered warehouses & factories located in US & China. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.
- It will usually take 7-30 business days for all orders to arrive. Shipping times vary from product-to-product; based on demand and shipping location.
- It will take usually between 2-5 business days.
- You can place an order from United States and Canada.
- No, shipping is not free. You have to pay our standard shipping charges that is not refundable.
- We have an office in the beautiful country: Canada; Supply warehouses in: USA; High-Quality vendor contacts in: China.
- We processes all orders in USD and CAD. While the content of the cart is displayed in several currencies, you will checkout using USD and CAD at the most current exchange rate.
- Yes, all customers will receive an order number after placing their orders. Please contact us if you don't receive one within 24 hours.
- All inquiries can be forwarded to support@ubenio.com
- We accept all Major Credit Cards: Visa, MasterCard, Discover, Amex and Shop Pay, Google Pay, Apple Pay and also PayPal
- You can be absolutely sure that all purchases here are safe and secure.
- We do not sell any customer information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.
- For most countries you will not have to pay customs, but it depends where are you located and if you order more than 1 piece.
