How to get technical support quickly？

You can contact us through aliexpress message immediately. We will reply to you after receiving the message.
It's better to include some information in the message to help us identify your problem quickly:
1. For the problem of adding product to APP, please describe the status of indicator light and the screenshot of APP page.
2. For the problem of adding the remote control device, please describe the device type and submit the photo of the remote control.
3. For To set up an automated process, please tell me what functions you need to implement, and if possible, provide a screenshot of the automated process you set up.
4. Because of the translation problem, please try to use complete sentences when contacting us. This will help us understand your meaning correctly.
If necessary, I will ask for a video

FQA

1.What devices can control with WiFi IR Remote control?
You can control TV, Fan, Air conditioner and other IR enabled appliances.

2. What should I do when I cannot control the devices with this remote control?
Firstly, make sure your mobile device and the WiFi IR Remote control are adjacent and connected to the same network,Assure the WiFi infrared remote control is always power on.

3. Can I control devices through 2G/3G/4G network?
The WiFi IR Remote control and mobile device are required to share the same WiFi network when adding WiFi IR Remote Control the first time. After device configuration succeed,you can remotely control devices through 2G/3G/4G/5G cellular network.

4.What should I do when device configuration process has failed ?
you can:
Check whether the remote control is powered on or not.
1).Check whether your mobile device is connected to2.4GHz WiFi network.
2).Check your network connectivity, make sure the router is working properly.
3).Make sure the WiFi password entered is correct when adding remote control.

5. Can it go through walls or be used to control IR devices in upstairs/downstairs rooms?
IR can not go through walls, so make sure there are no obstacles between IR remote and IR enabled devices.

6. We have Huawei/Xiaomi set-top box, why is it not connecting?
There are two types of set-top boxes, OTT and IPTV,the most obvious difference is that IPTV supports living streaming while OTT does not. please make sure you have matching TV box before setup.

7.What we should do when we are unable to use IR remote to control an electric device?
Please check the following:
1).IR remote network in good condition(click any key on the remote control panel in the app and see whether the indicator light starts flashing. if it flashes, it indicates to work properly.
2).There is no object blocking between IR remote and electric device
3).The factory remote control of electric device is IR enabled.(cover the top of the remote control with hand or any object, then press any keys. if the device does not respond, it is IR based, otherwise, it is Bluetooth or RF based remote control.)